Language version
The original German text remains legally binding. This English version is provided for information only.
1. Controller
Tele-Pronto Communication GmbH
Gereonstr. 43
41747 Viersen
Deutschland
E-mail: info@telepronto.de
Phone: +49 2162 26 61 643
2. General information on processing
We process personal data only to the extent necessary to provide our website, chat and communication functions, perform contracts, handle enquiries, process payments, maintain IT security, and market and measure the success of our services. In doing so, we comply in particular with the requirements of the GDPR.
3. Categories of data
Depending on how you use our services, we may process account data such as name, display name, e-mail address, phone number and language preferences, contract and usage data such as registered accounts, coins, payments, chat sessions, message content, uploaded files and profile relations, technical data such as IP address, browser, device type, operating system, timestamps and server log data, and campaign or attribution data such as referrer information, quicklink IDs, link IDs, open-chat contexts, push tokens, tracking parameters and assignment identifiers.
4. Purposes of processing
Data is processed in particular to technically provide our online services, create and manage user accounts, deliver and display chats, process payments and credits, prevent abuse, provide push notifications, measure reach and campaign performance, support CPA and affiliate attribution, handle support requests, and comply with legal obligations.
5. Legal bases
Where processing is necessary for the performance of a contract or for pre-contractual steps, it is based on Art. 6(1)(b) GDPR. Where processing is required to comply with legal obligations, it is based on Art. 6(1)(c) GDPR. Where we process data to ensure security, prevent abuse, maintain stable system operation or economically manage and measure our services, processing is based on Art. 6(1)(f) GDPR unless consent is required. Where consent is legally required for cookies, push notifications, marketing communication or certain tracking technologies, processing is based on Art. 6(1)(a) GDPR.
6. Registration, login and user account
When you register, log in or manage your account, we process the access and contact data you provide as well as related technical data. This is necessary to provide user accounts, authenticate users, store session states, manage language and usage settings, and detect abuse or unauthorized access.
7. Chat, communication and content
When you use our services, we process data from chat sessions, message histories, profile assignments, file attachments, technical metadata and, where applicable, customer-related settings. This is necessary to provide the chat function, deliver messages, display chat history, enable support and quality assurance, and detect abuse and malfunctions. Where chat systems, databases or technical providers are used for these functions, processing takes place under data processing agreements or another legally permissible basis.
8. Payments
For paid services, we process the data necessary for payment handling. Depending on configuration, payment data may be transmitted to payment service providers, especially PayPal. We store in particular package and transaction data, status information, amount and currency details, and technical feedback on successful or failed payment processing. The actual payment transaction is carried out within the responsibility of the relevant payment provider.
9. Push notifications
If you activate push notifications, we process the necessary tokens, technical device information, language settings and status or usage data. Depending on configuration, this may include services from Firebase or comparable notification providers. Push notifications may include delivery, opening and click data where this is necessary for technical delivery, measurement and abuse prevention.
10. Cookies, sessions and similar technologies
We use technically necessary cookies and similar technologies to provide logins, sessions, security, language settings, payment flows and essential website functions. In addition, depending on configuration, further technologies may be used for reach measurement, campaign control, conversion measurement, CPA tracking, affiliate attribution, push functionality or fraud prevention. Where such technologies legally require consent, they are used only after the relevant consent has been granted. Your browser settings and any consent mechanism in use may affect this processing.
11. Campaign, CPA and affiliate tracking
As our services may also be used for performance-based campaigns and CPA models, we process campaign identifiers and attribution data. This may include referrer information, quicklink IDs, link IDs, UTM parameters, click IDs, session timestamps, visits to specific landing pages, openings of push links and conversion or engagement data. Processing serves correct campaign attribution, settlement, fraud detection, performance measurement and optimization of our marketing activities. Where consent is required for this, the processing takes place only after consent has been obtained.
12. Recipients and service providers
We use technical and organizational service providers where this is necessary for hosting, data storage, profile management, chat operations, payment processing, push delivery, support, logging, workflow automation and campaign management. This may include hosting providers, database and storage providers, payment providers, messaging and push providers, and technical integration or support providers. Data is disclosed only where necessary for the relevant purpose and where legally permissible.
13. International transfers
Where we use service providers or platforms that process data outside the European Union or the European Economic Area, or transfer data there, we seek to ensure appropriate safeguards under Arts. 44 et seq. GDPR, such as adequacy decisions, standard contractual clauses or comparable protection mechanisms. Please note that with certain international providers a residual risk cannot be fully excluded despite such measures.
14. Retention periods
We store personal data only for as long as necessary for the relevant purposes or as required by statutory retention obligations. Account data, payment records, chat and support data, technical logs and campaign-related evidence may therefore be stored for different periods. Data that is no longer required is deleted, anonymized or restricted in processing.
15. Security
We implement appropriate technical and organizational measures to protect personal data against loss, manipulation, unauthorized access and other unlawful processing. These measures include access restrictions, role-based permissions, logging, backup mechanisms and safeguards for our systems and databases.
16. Your rights
Subject to the statutory requirements, you have the right of access, rectification, erasure, restriction of processing, data portability and objection to certain processing. You may withdraw any consent you have given with effect for the future. You also have the right to lodge a complaint with a competent data protection supervisory authority.
17. Obligation to provide data
Providing certain data is necessary for the use of individual functions, contract performance, payments or security checks. Without such data, we may not be able to provide some services or may be able to provide them only in a limited manner.
18. Automated decisions
To our current knowledge, we do not carry out solely automated decision-making with legal or similarly significant effects. Where we use technical assessments for abuse prevention, security checks or campaign attribution, these primarily serve system and process control.
19. Contact
If you have any questions about data protection, you may contact us at any time using the contact details stated in the imprint and in this privacy notice.