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In accordance with the applicable statutory transparency requirements (in particular Art. 50 of Regulation (EU) 2024/1689 laying down harmonised rules on artificial intelligence), we hereby formally inform you that the primary dialogue in this communication interface is conducted by generative artificial intelligence (AI) models using Natural Language Processing (NLP). Your text input is initially analysed in real time by trained machine-learning methods and answered automatically.
The underlying system architecture is designed as a hybrid communication network. For quality assurance and as part of our escalation management, we reserve the right to transfer the algorithmically controlled chat to manual processing by our qualified staff at any time, without separate prior notice, in semantic edge cases or where the content is particularly complex.
By using this service, you undertake to comply with the following communication rules:
By clicking “Agree”, you confirm that you have been informed about the use of artificial intelligence and agree to the above terms of use. Information on the processing of your personal data can be found in our Privacy Policy.
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